Privacy Policy

What we collect and how we use it

When you book a court, we collect your name, email, phone number, and booking details. We use them to confirm your booking, notify you of changes, and let the facility reach you about your reservation. We do not send marketing emails unless you opt in. If you have an account, we store your login too.

If you respond to a session invitation, we also store your response. If you choose a text reminder, we store your verified mobile number, reminder choice, and consent record to send that reminder and honor opt-outs.

Payments are handled by Stripe. We never see or store your card number.

How we use phone numbers (SMS)

Phone numbers collected during booking are used solely to send SMS messages from the facility about the guest's booking — including confirmations, schedule changes, closure notices, cancellations, and replies to guest inquiries. Guests opt in by selecting the separate, optional SMS checkbox during booking. The checkbox is unchecked by default. Providing a phone number or completing a booking does not by itself give SMS consent. You can book without opting in to texts. You can opt out at any time by replying STOP to any SMS, or by contacting the facility directly. Reply HELP for help. Message frequency varies based on booking activity. Message and data rates may apply.

Session reminders are a separate choice. Where available, after saving a Going or Maybe response, you can select the unchecked reminder checkbox and save your choice for your verified mobile number. This authorizes one reminder from CourtConnect, about 24 hours before that session. Saving a response or verifying a phone number does not opt you in. The organizer cannot opt in for you. You can respond without choosing a reminder. You can turn it off on your response page or reply STOP to stop CourtConnect reminders across all facilities. This does not change your separate facility texting choices. Reply START to unblock the number, then choose any future reminder again on its response page. Reply HELP for help. Use your response page to change your answer; this number is not a facility inbox. Message and data rates may apply. This permission does not include marketing texts.

CourtConnect does not sell, rent, share, or otherwise transfer phone numbers or SMS opt-in data to third parties for marketing purposes.

We use a few services to run bookings — Stripe for payments and Twilio for SMS. They only receive what they need to do their job.

Data retention

We keep booking records as long as needed for support and accounting. SMS opt-out records are kept indefinitely to honor your opt-out.

Security

Data is sent over HTTPS and stored with standard encryption. Access to booking data is scoped to the facility that received the booking. Card data is handled by Stripe and never touches us.

Cookies

Essential cookies only — for login and sessions. No ad trackers.

Your rights

Email us to see, correct, or delete your data. We respond within 30 days.

Changes

We may update this policy as the product evolves. The effective date at the top reflects the latest version.

Contact

Privacy questions? Email privacy@courtconnect.app.