Terms of Service

What CourtConnect is

CourtConnect is a platform for booking court time at sports facilities. We run the booking system. Facilities run the courts — the space, staff, and equipment.

Booking agreement

The price shown before you pay is your total. Payment processing and our booking fee are included; no extra booking fee is added at checkout.

Cancellations, no-shows, and refunds

Cancel before the deadline set by the facility for a full refund — the deadline is shown in your confirmation. After that, the booking is non-refundable. No-shows are charged the full amount. Refunds go back to your original payment method and usually land within 5 to 10 business days.

Payments

Stripe processes every payment. We never see or store your card number. If a payment dispute comes up, we work with Stripe and the facility to sort it out.

SMS messaging

You can choose to receive SMS messages from the facility about your booking by selecting the separate, optional SMS checkbox. It is unchecked by default. Providing a phone number, completing a booking, or accepting these terms does not by itself give SMS consent. You can book without opting in to texts. Messages may include confirmations, schedule changes, closure notices, cancellations, and replies to your inquiries. Message frequency varies based on booking activity. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help.

Session reminders are a separate choice. Where available, after saving a Going or Maybe response, you can select the unchecked reminder checkbox and save your choice for your verified mobile number. This authorizes one reminder from CourtConnect, about 24 hours before that session. Saving a response or verifying a phone number does not opt you in. The organizer cannot opt in for you. You can respond without choosing a reminder. You can turn it off on your response page or reply STOP to stop CourtConnect reminders across all facilities. This does not change your separate facility texting choices. Reply START to unblock the number, then choose any future reminder again on its response page. Reply HELP for help. Use your response page to change your answer; this number is not a facility inbox. Message and data rates may apply. This permission does not include marketing texts.

Our role and liability

We provide the booking tech. The facility operates the court — the space, equipment, staff, and in-person experience. For questions about a venue (court conditions, parking, access), contact the facility. For questions about a booking or payment, contact us. CourtConnect is not liable for injuries, property damage, or disputes from using a facility. Your use of any facility is at your own risk.

Your account

You can book as a guest without an account. If you have one, you're responsible for keeping your login secure. We may suspend accounts that violate these terms or misuse the platform.

Prohibited uses

Don't make fraudulent bookings, harass staff or other users, bypass the payment system, scrape or reverse engineer the service, or use it for anything unlawful. Violations can lead to account suspension and forfeited bookings.

Governing law

These terms are governed by the laws of Delaware. Any dispute will be resolved in state or federal courts located in Delaware.

Changes

We may update these terms as the product evolves. Significant changes are emailed to users with accounts. Continued use means you accept the updated terms. The effective date at the top reflects the latest version.

Contact

Questions? Email support@courtconnect.app.